McDonald's

Fast service at first but I needed a cup carrier an straws couldn't get anyones attention to get them so got them myself behind the counter..

So ordered a Big Mac, that was it, and as I get my food I see a promotion that says buy a Big Mac get one for a dollar.

So I asked the manager standing nearby if I could upgrade real fast.
No one told me about the promotion prior to that. She bluntly said all I can do is refund your money and start all over. Which would be fine but she said the refund would not be instant and so now if I wanted the deal I would either have to start all over and wait a week for my refund, or just buy a second Big Mac negating the point in the first place.

I worked in customer service for years, and the manager I spoke to sets the bar fairly low. If I were in here shoes I’d of punched in the discount and just sold me a Big Mac for a dollar and wrote it off a loss.

I’ll be back because the foods always been good when I go.

I understand they were super busy and that she had probably had a long day which is why this is not lower than four stars. But a couple of minutes of her time and a Big Mac, not to mention her honoring the special clearly posted by Mc Donald’s, would have turned this bad review and disgruntled customer into a five star review about how she took the time to make sure I was taken care of even in a fast paced and stressful environment.

Well, good for thought.

The Big Mac was good in case you were wondering tho.