Red Robin Gourmet Burgers and Brews

Like any other Red Robin location, the place is clean and well kept. Service is up to standard, with helpful waiter and waitresses. Food came out promptly and the experience was very flawless. If you've been to a Red Robin before, you've been here before.

I had the Impossible Burger for first time today at this Red Robin location. It was amazing and every bit as I had imagined. And the service was great too.

Recently went for lunch on a weekend. The restaurant was easy to find from the road and we were able to find parking. We arrived after the lunch rush and only waited a few minutes for a party of two. Staff were friendly and attentive. They have a large menu of burgers and entrees. Overall we had an enjoyable experience!

Staff member was very nice but a bit "scattered" so to speak. He got our appetizer and drinks and then came to take our order. He didn't refill drinks well either unprompted or prompted. When my burger came it was wrong. He apologized and took it to be fixed. Meanwhile I ate some pickle nickels (excellent) and had some fries. The waiter brought back my burger after a bit. It looked right to the exclusion of not having the extra pineapple I had asked for. Unfortunately, after I took a few bites I could see that even though I had ordered "no pink" the burger was quite pink. I have a primary immune disorder and this it is unsafe for me to eat it that way. By this time my companion was most of the way through his meal. The waiter seemed to be jumping around all over the place and did not get back to our table until my friend was already ready for a box. I told him and showed him that the burger was very pink and that I could not eat it (there was 90% of it left). He told me that I should have mentioned it earlier. I said that I didn't know it was pink until I started to eat it. I also feel like if you have to send something back twice the staff can get upset. He did not offer to make me another to go (which would certainly have made me happy since the burger was the entire reason I went to the restaurant) or to take some money off the bill, just said he would get me some dessert stick things which are something I don't eat. Basically I didn't get the most important part of my meal- the protein and the experience was not a positive one.

I have been to Red Robin other times and had a wonderful experience. I don't know if this waiter was inexperienced or just totally overwhelmed, but fixing me another burger would have made me extremely happy. Mistakes don't bother me but not offering to fix them does. Also, my number one rule for being a good waiter is to always keep drinks filled and that was not done well.

I will return sometime and hope that I can not only get a burger that looks pretty but that I can also eat.