Seneca Allegany Resort & Casino

We originally planned to stay 3 nights here. But because of an unexpected snowstorm, we had to come back home while we still had access to the city. The hotel staff was so helpful and understanding of our situation that they let us check out after hours without charging for that day. I cannot thank them enough for putting our safety first. Even if we had to cut our vacation short, we had an amazing time while staying here. It was very nice to have different restaurant and bar options inside the building, they all were easily accessible from our room. The room was very clean and spacious. The bed was comfortable and the room service was fast and tasty. The casino is always open and it is so much fun!

This place was great. The accommodations were very nice. The bar area was great. Even had a live band. I got there early and still they had my room ready. The front desk staff at the hotel was extremely welcoming. The casino has designated smoking areas. Plenty of room at the slots and other games. I would love to come back.

The hotel is amazing; the room was super clean and comfortable, the check in staff were friendly and efficient and the valet crew were on point. However, if you stay here, be warned: the buffet is a very expensive, sad reminder of what bad service can be. It was $29, but they charge 4% credit card fees, so it took it up to just over $30, and the food is okay at best. Most of what I had was dried out and hard. The only staff in the entire restaurant that even looked like they remotely wanted to be there was the lady at the meat carving station and the dessert station attendant; pretty much everyone else had a scowl, including the manager, Liz, who very unceremoniously asked me to leave about 30 minutes after posted closing time, though there had been no warnings about "time limits" (shudder) when I paid the exorbitant fee for a less than mediocre buffet meal. She actually started hinting, with frequent visits at about 10 minutes after closing, and every 3 to 5 minutes after that then finally said, "I don't want to rush you but I'm going to have to ask you to hurry up and finish your meal; we're closed." I grew up working in restaurants and NEVER, have I EVER asked anyone to leave after closing or been asked to leave. If it was an hour after and I arrived an hour before, that's one thing, but I arrived at about 15-20 minutes before closing because this was the only place I could eat, as the their "Cafe" had a 40 minute wait and I had to be up early. She accused me of having been there for "over an hour," at about 20 after 8pm, which was about 35-40 minutes at that point (but even the over an hour would be completely irrelevant). My advice, stay in the amazing, comfortable, newly renovated rooms but eat before arriving, if like me, you have no transportation after arrival... there's a McDonald's on the other side of the intestate. Great hotel... horrible buffet.

Stayed in the corner king and it was a very nice room. They have remodeled recently and it’s all very modern. New tub named Jason was decent. The reason for the four star rating is the pillows. They are so bad. Bring your own! The lighting in the room is perfect and the hotel is overall very nice. Towels and bathrobes and just great comfort, other than the pillows. One other issue would have to be the lack of a room service menu. We had to call and have one brought up.

We came to celebrate my Mothers birthday. Everything was excellent. Check in was quick and easy no issues at all, we got an absolutely gorgeous room with a great view, the food was fresh and delicious. Everything was neat, clean and just beautiful.. We will most definitely be going back, sooner than later.. Oh yea the Casino part of it was great as well, complimentary drinks and all.. Definitely worth it!!