Olive Garden Italian Restaurant

I made reservations on 9/29/19 for 14 people arriving by 5:00pm on 10/2/19 to celebrate my daughter's birthday. My niece was the 1st to show and informed the person checking people in that this was the party of 14 and the rest are on their way. The person said to give them a few minutes that they were setting up our tables. When I arrived at 5:00 I went to the counter to let them know we all have arrived. I was told the same thing they said to my niece. Approximately 5:15/5:20 we finally get called for our table. ???????????????? This did not sit well with me since they had plenty of time to have our tables ready for 5:00 as requested.
Then the waitress taking drink orders was asked to bring my mom water with her coffee. My mom has problems with her throat and needs water to drink while she eats. All the drinks are brought except for the water so I asked again. Still no water. Now she gets her soup so I ask again for the water. Now she shows with the salad and still no water. Finally my brother asked for 2 glasses of water, one for him and one for my mom. Yes, finally she gets her water! Why though did it take 4 times asking her before she brought it? ????????????????
Now the hostess was told on Sunday that it was a birthday celebration. You would think the staff would be nice enough to sing "happy birthday" at least -- NOT!!! ???????????? I've been there before when they have and I've been to other restaurants that do it as well.
Before I finished my meal I asked for a refill on my ice tea - the waitress actually had to look at my glass before she acknowledged she would bring me another drink! Can you believe that? ????????????
Yes, I was paying the bill which I might add that with the tip it was like $350. I think I deserved a little better treatment than what I got. I'll think twice next time....

The service in Amherst was wonderful. The food was filling and delicious . outstanding once agin Olive garden. This is one of my favorite places out of some of your restaurants.
The remodeling was very eye appealing.

One of the only chain restaurants that I can expect good service/dining experience. Management seems to be helpful if I've ever needed them and I really appreciate this location.

Saw a few reviews mentioning sticky tables and have to agree.
Just please be sure to wipe down tables better and have a better dishwasher.

Big portions with decent prices, usually end up taking half my meal home because the salad doesn't travel well and don't want any food going to waste. And can never have just one bread stick so taking home leftovers is always the case. Service is always great with friendly and knowledgeable (about menu items) staff.

Good food for the price. Not true Italian, but still yummy. We usually get full after the soup or salad and take our entree to go. The $5 take home is a great option for lunch the next day.
Wonderful, sweet server!