Gordon Biersch Brewery Restaurant

Have been here 2x in the past month...the first time was excellent! Great food, service, and atmosphere. The second time ..not so much.
I ordered the same appetizer as the first time (blue crab artichoke dip), but was really disappointed the second time. Our waitress also forgot my drink twice (one time it was just a water!)
After being seated, we didn't get to order drinks until 10 minutes later, and out waitress rushed off before we could tell her that we were ready to order our food. Another 10 minutes later and we finally got to order food. It took another 15 minutes just for our appetizer to get to us...
When we went to pay, we had a mystery coupon and asked our waitress about it and she was very rude and sarcastic with us ("it's probably just $5 since 99% of them are")

The inconsistency has me wary of returning despite the rest of the food being delicious

Food was great. Had both sets of egg rolls and loved them. He did a flight of beer and enjoyed all of them. Service was excellent. From the time we came till we left.

I had the Scotch Ale, Blue Crab Artichoke Dip, and the Kobe Cheeseburger with sweet potato fries.

Overall, I find it hard to find something to criticize. The fries were perfectly crispy, but still soft in the middle. The burger was cooked consistently. The beer was great. I would recommend this place without a second thought.

It represents the attention to detail I have come to expect from all Gordon Biersch I have dined at. I have never been disappointed!