Caraglios Pizza of East Greece

Best pizza and wings in the dewey and Greece area

How's this for customer service? I work downtown and a coworker of mine told me to go to Caraglios in Gates if you need a good vegan pizza. I ordered a sheet pizza half (pep/half cheese) for our group and a medium veggie-no cheese pizza for somebody on our team who has special dietary needs. Because Caraglio's doesn't deliver into the city from the Gates location, I drove out to pick up.

I didn't even check to make sure everything was good before I paid, instead i just picked up the boxes and left (my fault). Once I got back to my office, we realized there was cheese on the veggie pizza. I called and the woman knew exactly what I ordered and knew exactly what happened. Without hesitation she gave me a few options and we decided we would just have a new pizza delivered when her driver returned from other delivers. They went above and beyond and had a fresh pizza delivered to my building AND gave us a full refund for the wrong pizza.

I'm absolutely stunned and so pumped that there are businesses like Caraglios out there that truly believe in customer service and satisfaction. I will definitely be recommending this place whenever somebody asks for a great pizza in Rochester. Thanks again, Caraglios!

My family absolutely loves this pizza and we order our usual every week.
The apple turnovers, you really must try. Very tasty. We always have to order 2 or 3 orders of those tasty treats. The pizza...my goodness ???? ... just a very unique taste that my tongue loves ????
All in all... I'd definitely recommend this place!
The staff is amazing as well. Shout out to the delivery guy Brandon ????????‍♀️