5 Napkin Burger

The aesthetic is nice, but it's far too expensive compared to burger places of the same quality. I ordered a burger with fries, as usual. The fries are extra. It's another expense. The food is good, but I wouldn't go again.

5 Napkin is absolutely amazing. While their food is a bit pricey, the quality and flavor of both their dishes and service is completely worth it. I've had four different burgers and each one was better than the last! I've brought friends over and we all agree that this place is top notch. My only nitpick would be that I wished they replaced the glass ketchup bottles with those plastic easy squeeze ones to make it more manageable, but that's the only thing. If you're looking for an excellent burger, this place has them!

We tend to gravitate to this burger joint when we're in the neighborhood. I like the pickles and the fact they have gluten free buns. The fries and the lamb burger are particularly good. Also, they are always welcoming of our baby carriage and have space somewhere to stow it.

Updated:
Retried the delivery after being contacted by a representative of 5napkin. Delivery was significantly better and food arrived within the hour. Burger is good and sweet fries too.

Good costumer service.
Original:
Tldr; avoid delivery at all cost

Ordered delivery, website says 30-45 minutes. After an hour I decided to call and check on my order, but the place was so loud that I couldn't hear the receptionist. She had to call me on her private phone and go somewhere quiet to get my name. After about 5-10 minutes on the phone she finally found my order and said that my order had just left the restaurant so I was hoping it might still be warm. Unfortunately the meal arrived 20 minutes later (about 85-90 minutes total!).
But the worst part was that the bag containing the food was open and the fries were colder than room temperature (had to throw them out) and the burger was lukewarm and soggy.

I don't mind the long delivery as much as the state of the food when it arrives. Terrible delivery system

Crazy good burger and fries. Lovely industrial decor with timeless furniture and strange objects like meat hangers in the ceiling. The bathrooms were really nice and the staff was okay.

Price wasn't too bad, but it wasn't cheap either. It was a bit weird for us that the burger didn't come with fries and you had to make a separate order.