Dunkin' Donuts

Nice environment with an excellent guest service experience...????

Awesome place with outside seating. Perfect for a summer coffee! Highly recommend as the environment is super chill and there's plenty of parking within a block north or south of here.

My NEW Experience:
As you can see from "My OLD experience" posted few years ago, I wasn't very happy about this DD. But my NEW experience has been completely the opposite, and it is actually so good that I felt that I am obligated to update my new rating, and that is not a easy task for someone who does not like to write.
Long story short, they had a new team in place, and they really care about the customers, they are friendly, respectable, drinks and food was prepared excellently. I once did a app order and sent it to the wrong DD (stupid mistake, totally my fault) and they still accommodated me without hesitation!
PS. I don't usually write, but this place is great... can I add another star?

My OLD experience:
Walked in after gym to get a big n toasted, most employees were chatting and laughing. Stand at the counter for nearly 2 min for someone to finally show up to take my order.....and of course she had to ask me 3 times what I wanted because she was still talking to her friend at the side..... Waited at pickup for my order, minutes later.....cook didn't even know that I HAD an order... While still waiting, witnessed a little girl slipped on the watery floor, right next to it there is a yellow wet floor sign. (I thought the wet floor sign is supposed to be used AFTER you wipe the floor, NOT as an excuse to NOT mop the floor, maybe that's just me), a lady told the cook about the water and a girl just slipped, but the cook was busy cooking while the other 4-5 employees were still chatting and laughing with the boss or manager. Finally got my order, and it got me thinking, what if that was a 82 years old elderly that slipped........

PS. I don't usually write, but this place is pretty sh!+y... can I take my 1 star back?