Go Burger

Yesterday was my first visit since they moved from the trailer to the store across the road. Beautiful restaurant, very clean and comfortable. The bacon double cheeseburger was amazing as always, and cooked medium rare as requested. All burger toppings were fresh, delicious and plentiful. The bun was a bit cold - could have benefited by a few seconds on the grill - just a minor complaint. Fries are excellent. Very efficient and friendly service!

Bottom Line Up Front - Good food, meh service! This wasn’t my first service issue with them, BTW. This was however, my first time coming in to the restaurant. After all, i don’t usually like paying someone to make something I can do at home just as well. But it was 7 degrees out, so....

We ordered online (two burgers, fries, and two shakes), and the site said your food will be ready in 15 minutes. I get there at about 5 minutes past the time it told me it would be ready (6:34). I initially said I called in the order, but corrected myself and tell them I ordered online. The front staff see my order and say it’ll be ready in a minute. Okay, that’s cool. 5 minutes pass, then 10...15...I finally go to the counter, not so surprised, of what’s happening back there, and they ask the kitchen...blank stares. It wasn’t ready, and likely wasn’t even on the grill. They throw it together and I’m out the door in another 10 minutes or so.

Note:
The guy standing beside me had called in an order, and was waiting in the store for 25 minutes...they hadn’t put the order in to the kitchen. They refunded his payment. He was out the door in about 10 minutes after that.

So, as I mentioned before, this wasn’t my first experience with service issues (my wife had similar experiences as well). I visited them when they were in the trailer. I was waiting after ordering, and several people that had come in after me, had gotten their orders. So I ask, what’s the issue. They hadn’t put my order in. Again, decent burger, poor service...I’m beginning to see a trend.

Like I said, the food is good, and that’s the only reason we gave the restaurant a shot. So, it seems the kitchen has their act together, but front of the house may not be holding up their end.

From the first time that I tried it when they were across the street I loved the food. My favorite is the cheese steaks. They out did themselves when they moved to the building. The place looks great with a great atmosphere, the workers are always nice and courteous, and the food is excellent.

Great burgers. Fries were so well done that they were dry. I normally love and prefer well done fries, but you had to choke these down, fish (from fish and chips) was also overcooked. So burgers great, the guy on the fryer, not at all. Love the decor. Not so cheap either, over $10 just for a burger alone.