| Category: | Cafe, Bakery, Restaurant, |
|---|---|
| Address: | 560 Smithtown Bypass, Smithtown, NY 11787, USA |
| Zip code: | 11787 |
| Website: | https://www.dunkindonuts.com/?utm_source=google&utm_medium=local&utm_campaign=localmaps&utm_cont |
| Opening hours (Edit) | |
|---|---|
| Monday: | Open 24 hours |
| Tuesday: | Open 24 hours |
| Wednesday: | Open 24 hours |
| Thursday: | Open 24 hours |
| Friday: | Open 24 hours |
| Saturday: | Open 24 hours |
| Sunday: | Open 24 hours |
The employees at this location are wonderful, there are a couple of them that have been here a while that know our order as soon as we walk in and have our coffee ready to go. I’m rating 3 stars because they seem to be having an issue with people calling out or not showing up for their shifts, which results in only the drive through being open during THE BUSIEST TIME OF THE DAY for coffee. It’s infuriating for the customers and I’m sure the poor employee that gets stuck by themselves working the drive through. We don’t like the go through the drive through bc they never really get the coffee quite right, and it’s a long wait because of the amount of people waiting on line since there’s a single person working. The manager or owner of this location really needs to get a grip on their employees and hire new ones that will show up for work. Typically I wouldn’t complain, but when it’s happened 5 times in the last month and you’re a regular customer who gets their coffee here every morning it gets old pretty quick. In the mean time we’ve been going to the Dunkin’ Donuts up the road on 347 and they’ve been great so far.
The coffee is good; however I got the pretzel bites and they were horrible. They tasted burnt and tasteless. Donuts are very generic.
Excellent customer service! Much better than the one on main st in Smithtown. Plus, this DD isnt always out of everything!