Bagel Basket Cafe

New management sucks! Customer service went out the door with previous owners. Just called to place order, Asian guy that answered was rude and was rushing for my order and didn’t want to confirm how many sandwiches we placed order. Been ordering from here for 5 years, guess it’s time to find a new bagel place ✌🏾

I was here ordering a tuna melt this past Saturday. I asked the young lady if they had French dressing, and she replied to me that they had Russian dressing. which I said I would take on the side. As the woman called me over to ring me up, I asked her if the Russian dressing was in the bag, and she told me it was on the sandwich. I said to her that I had asked for it on the side. And she says, "You did not say that." Is this how your employees talk to customers? I mean, I am a paying customer; I wasn't getting any free food. So I really didn't understand her attitude. I then give her my debit card so she can ring me up. Then she tells me my card was declined (which I find very strange because I have more then enough funds on my card) so then she asked me if I wanted her to try again and I said yes and all of a sudden it went through the second time. And it's not like she even told me it went through I had to ask her. I'm not sure what changed the second time. Overall I understand that by 2:30 people are tired and it's probably been a long day for the workers at bagel basket. But I am still a paying customer and there really was no need for an attitude and her snapping at me. She could have just said she didn't hear my request. Maybe it was a misunderstanding. But I probably won't be coming back. Please train your employees.

Update: I really do appreciate receiving a response from the owner on this review. It makes me feel heard. Because of that I will bring it to 3 stars. Don't get me wrong the service was not good that Saturday i went. But because of the owners response i will update. Thank you owner for responding to my review. I trust that changes will be made :).

Great place for a quick meal, bagels are really good bacon egg and cheese just the way it supposed to be, clean and plenty of sitting room!!

Nice customer Service
Waitting time about 3 or 4 minutes when you order to go
Pickup orders ready when you come