| Category: | Bakery, Cafe, Restaurant, |
|---|---|
| Address: | 8018 Concord Mills Boulevard, Concord, NC 28027, USA |
| Zip code: | 28027 |
| Website: | https://krispykreme.com/ |
| Opening hours (Edit) | |
|---|---|
| Monday: | 6:00 AM – 10:00 PM |
| Tuesday: | 6:00 AM – 10:00 PM |
| Wednesday: | 6:00 AM – 10:00 PM |
| Thursday: | 6:00 AM – 10:00 PM |
| Friday: | 6:00 AM – 11:00 PM |
| Saturday: | 6:00 AM – 11:00 PM |
| Sunday: | 6:00 AM – 10:00 PM |
The customer service has been exceptional repeatedly. My parents were visitng from out of town and we went in to buy a dozen donuts. My mom also wanted to try a little mini donut popper but they weren't available for sale individually. She didn't want to buy a whole bag, so she passed on them. However, at checkout, the woman helping us handed us a small bag of those donut poppers on the house. It was a small gesture that really impressed.
Donuts were great, fresh. So funny, the window to pay is hard to spot in the drive through. Would be good for them to add a sign.
Nice and spacious. Employees were very friendly and service was fast! Great donuts. Nothing spectacular outside the option to make custom donuts. Glad I got a chance to visit.
Even for Grand Opening week and thousands of people in foot traffic, the building was well maintained; grounds, dining area, and restrooms were all very clean. Employees were pleasant and quick with processing orders.
The option to customize donuts is my only concern. We didn't get to the forms until we were at the purchasing counter, which caused additional congestion at the most important place within the restaurant. Perhaps a place away from the purchasing counter, giving customers more time to linger and consider their purchase, would help with the flow of those placing orders. In the meantime, if you choose to customize an order, I recommend looking online about your options before arriving, and then preparing yourself to wait patiently while its made.