Floyd & Blackie's

Kind owners and service, tasty latte, and love the new building! Tons of places to sit, board games, and the music wasn’t too loud. Nice job on the new place! (Not shown: lots of outdoor seating)

We went for breakfast Saturday morning and everything was great. Food was awesome and overall place is wonderful to catch up and just relax on a Saturday.

Protein bowl overpriced. Best thing was the Pico. 26 minutes in line, 4 minutes coffee. 9 minutes food. Nice remodel. To bad overall experience not as grand. Don't even spell my name on coffee correctly, AND I SPELLED IT.

I'm giving it 3 stars because the food was ok but the service was TERRIBLE. All the teenagers serving the food were rude and inattentive. They were constantly on their cellphones and totally uninterested in offering good customer service.

We ordered a hazelnut shake with one person that was behind the dessert display, he said he was going to get it done while we were waiting in the line. By the time we got to the cash register the girl asked what we wanted, we told her that we were having the "hazelnut shake" and mentioned that another kid was making it. She said to my husband "well, he can't be making it because we are out of that flavor". I was looking at other ice creams and I didn't hear her say that, so I told her that I wanted a hazelnut ice cream cup. She said: "As I just told you, we don't have it" her tone was very, VERY nasty. I told her that I wasn't listening when she said it because I was looking for other flavors. I requested the cookie dough ice cream and another girl started making the cup, I asked if she could add chocolate chips, to what she said with a terrible attitude (as we should have known ahead of time): "we are out of them". I ordered the sprinkles and you can see on the photo, she barely put any sprinkles on my ice cream for an additional $0.65.

We ordered a slice of blue berry cheesecake (that didn't have much blueberries, but it tasted good) and sat to wait for our shake. 5 minutes passed and no one called. I looked at the counter and the kids were on their phones and joking around, the girl in the cash register gave me bad looks AGAIN! I felt so unwelcome, it was very uncomfortable. We were wondering what happened with the moose tracks shake but because we weren't in a rush we waited for another 5 minutes, finally we decided to ask what happened. The girl apologized because they forgot to call us, the shake was sitting on top of the counter for 10 minutes.

We will not be back. I'll not recommend this place to anyone. I will not support a place where they make us feel unwelcomed. Customer service is key. Customer service is all about retaining the clientele and for that you need to be polite. I understand that we all have bad days, for that reason I try not to give bad reviews simply based on someone's attitude, but this is a very different situation. This is a case where everyone at that place believes that it's ok to be rude and uncaring and get away with it. Very sad. The place may be clean and organized, the products may be good, but giving that horrible entitled attitude to people that support your business is sad and uncalled for.

Delicious sweets in quaint little Christmas town. The cinnamon sugar cruffin taste just like cinnamon toast crunch cereal, it's amazing! Had banana pudding cheesecake...please don't get, more for me. My absolute fave though is the coconut cake. It is fluffy, moist, decadent...just absolutely perfect. Can't wait to try the savory pie section (frozen, heat at home chicken pot pies, taco pies, and casseroles).