Taco Bell

Placed an online order at this location. Went to pick up soon thereafter and found a line of vehicles out in the street waiting to be served. I would have simply left had I not already paid for my food. Finally after 20 minutes I got to the intercom and announced that I was there for an online pickup. After waiting additional time I get up to the window and was told my order contained a lot of beef items and i needed to go around to park. I waited nearly 20 minutes and had to bang on the door and told the employee I would like a refund. He gave some vague info and was ignorant to what the procedure was. He left and I stood outside with know resolution. I had to walk around to the drive thru where the employees found humor and addressed me with a derogatory racial name. I then called the police. Four police vehicles arrived and there still was know resolution. I am out of $18 and time. If these individuals are representative of Taco Bell what does that say about Taco Bell. Over and hour to order online and to be insulted. UPDATE: I ORIGINALLY GAVE THIS RESTAURANT A 1 STAR BUT AFTER SPEAKING WITH THE MANAGER THE NEXT DAY I GOT A RESOLUTION TO THE SITUATION. I APPRECIATED THE COURTESY AND PROFESSIONALISM DISPLAYED BY THE MORNING MANAGER. NIGHTSHIFT MANAGER NEEDS TO BE EITHER REPLACED OR RETRAINED. NO MATURE ENOUGH TO LEAD.

The food was warm not hot as intended

The taco salad was fresh and delicious. The service was truly a breath of fresh air. The establishment was extremely appealing. The atmosphere was peaceful and calming.

Good place to visit when you want good fast food