Papa John's Pizza

Papa John's is always good! And I love their special deals plus the coupons that come in the mail.

Only pizza my husband will eat. Very fast service great this crust.

Always great pizza! Fresh food and fast!

First, let me start by saying that Papa John's is our family's non-gourmet pizza of choice. It has been for years--it simply tastes better than the competitors.

Secondly, I will add that in all these years, I cannot recall any rudeness, any wrong orders, or any issues with delivery.

However, a couple of days ago, my delivery order was late and wrong. My driver forgot a part of the order and had to run back to go get it. Then, two orders of garlic knots were accidentally added to my order without me actually ordering them.

I must share that my delivery guy and the lady I spoke to on the phone were so sincerely apologetic. Not in that money grubbing snobby way, but in a transparently remorseful way. They went beyond correcting my order and made the process easy for my family and I. And they really seemed like they cared about making it right. That type of service goes a long way in my book (especially after so many correct orders).

After eating at this Papa John's location for nearly a decade getting great, prompt (nearly perfect) service, I've never written a review. Even the most awesome of businesses make mistakes. It not a matter of if they are made, but how they are handled and rectified. Any reasonable person knows this. I am compelled to write a review now because of how gracefully this one was handled, in my opinion. At no point did I feel unsupported or unhelped. And, my food was not even cold when it arrived, like you would maybe expect it to be in this situation. And no one tried to make me feel like a bad person for trying to get everything straightened out.

After so much good service and such impressive handling of less than great service, I'm pretty proud to call this my Papa John's. I will be returning. #goodingredientsgoodpizza