Dunkin'

Great friendly staff

My favorite Dunkin. I've been to several and my experience is generally not good. I've been to this location about 10 times and I had to get on here to say the staff in this store is hands down the best. Today my barista, T was a shining example of what customer service should always be like. She was sincere in her greeting and offered whipped cream on my latte. I like mine a little sweeter, so she asked me to taste it to ensure I was satisfied. Just giving me that 30 seconds of consideration made me feel valued as a customer. The manager Shawnee was present and helping the staff execute the orders quickly. She stopped in the bustle to greet me warmly with a smile. I've seen her before and she works very well with the staff which is something I love to see in a manager.The store itself is extremely clean and well stocked and the bathrooms are very clean. I wish that all chains were like this. I love that I genuinely feel welcome in this store and will always come here.
Please tip your barista. Even just a dollar will go a long way in showing appreciation for prompt and courteous service.

Brand new in December 2019. I went on the very first day so I can’t give a real review yet but it’s clean and has plenty of outlets and open space. I’m sure it will be well appreciated on such a busy road in Cleveland and being so close to the Cleveland Clinic.