Blue Heron Cafe

Great food and good service! Not a fan of their new drinks/pop; got two last evening and threw them both out! Loved the Arizona tea, etc, that they used to have-- please bring them back! -- they were large cans for only 99¢ and were delicious!

One of the best hidden gems of Massillon. If you need a place to grab lunch or icecream, this is the place to go. You get fantastic sandwiches for a very fair price. The service is very quick and speedy, and most importantly friendly!

Great prices and good food. Coming off the trail or just eat a bite for lunch it's a great place to stop. They have both hot and cold Subs daily specials during the week for Soups. Currently running monthly specials that are both Innovative and tasty. You can spend the same as you would have to drive through and get a fresh tasting meal what can be better?

Gotta love the local shops especially when they serve delicious food. My favorite from them is the chicken salad sub/sandwich with horseradish mayo and all the veggie fixins.

Now to why I’m leaving review. A couple days ago I had a problem with my order and delivery and at first, my problem wasn’t being rectified in the manner that was acceptable in the customer service business.

Instead of going full throttle on a review platform, I decided to reach out to their FB page via private message. I expressed my displeasure of the service I received from one of their staff members and in less than an hour I got a written statement back from the owners.

Mr and Mrs Lehman explained to me how the mishap of my delivery happened and their process of delivering to my location. Next, they addressed the response I received from from one of their employees and assured me that, it was very unacceptable in the way said employee handled the situation. Lastly they thanked me for giving them a heads up on my situation because it allows them to grow and correct things other than letting something like this situation fly under the radar.

I was granted my refund and I thought Debbie and Ernie handled this situation as best as possible.

I love to see owners involved in their business to this magnitude and trying to correct what was wronged, right.

Can’t wait to fly back home and enjoy their food.

Thank you

Very nice place. The ice cream was delicious and a very good price. I will say that I got 1 scoop and my husband got 2 scoops. You really couldn't tell the difference in size when we held then next to each other. We didn't eat any deli food, but the menu looked interesting. Prices were a little higher on the deli side.