Chili's Grill & Bar

Their food is alright, nothing special. However they have really good alcoholic beverages. The customer service is hit and miss. Sometimes you have amazing customer service while other times you have poor customer service. I will say that I've had more good customer service experiences than bad.

I went to the Durant Chili's for dinner the other night. I have Celiac and can't eat anything with gluten. I asked for a manager so that I could ensure I got something without gluten. The manager came out and told me some menu options. I told him I travel a lot for work and asked about other menu options. He showed me how to use the tablet to look for food allergies and told me every Chili's has that feature so I could use that when I travel. I don't remember his name but he was the one who was kind of bald with a beard. The manager came back by right after we got our food just to make sure everything came out right. The server I had was Erika and she was great also.

We belong to the club so always get a freebie! Good food and nice selection. Customer service is great too!

It's hit or miss. Sometimes they're slow, sometimes the server won't check on you. Other times everything is going smooth there. The food is good tho they usually don't mess that up. I say 3 stars because this Chili's, you never know how it's going to go.

I usually just get Chili's to go but we had something to celebrate so we went inside and ate and the manager was absolutely amazing. Our waitress was awesome too but the manager was helping everyone and was just smiling. He just made our experience the best we've ever had at any chili's we've been to. The gentleman's name was Gregory.