Dunkin'

We visited this DD location a couple of times this week while vacationing, and it was great! Coffee was hot and fresh, orders were correct, and faces were friendly. This morning, a sweet young lady named Emily was verbally accosted by 3 very grumpy customers who demanded their money back when the fresh pot she was brewing for them didn’t finish quickly enough. Evidently, an 8-minute wait for fresh coffee in a full shop was more than they could handle. Emily was obviously very frazzled and frustrated, trying to help in every way she could, but there was no pleasing these trolls. She deserved a medal for her grace and unwavering patience, especially considering her age. She is an asset to Dunkin’. Great job, Emily!!!!

My family came through this morning to grab some coffee on our way home. The drive through was packed and there were plenty of people waiting inside, but the staff moved quickly and effectively to fill orders to the best of their ability. However, three very rude customers stood at the front of the line, blocking people from exiting, and complained loudly that they had been waiting for 8 minutes for three cups of coffee. They made quite the scene. Emily, who seemed to be simultaneously working at the register, putting in orders, filling orders, and serving, was the target of their attacks. They repeatedly asked her what was taking so long (bear in mind the house was packed and she never stopped moving and working the entire time we were there), and she politely assured them that she was brewing a fresh pot of coffee for them and she would have their orders ready as quickly as possible. They continued to complain, saying they should’ve gone to Starbucks, they wanted to talk to a manager, and ultimately that they wanted to cancel their order. Emily never stopped working even after they stormed out and insulted her, and she filled every order quickly. My family owns a store and works with rude customers every day, so we knew exactly how she felt. We took a moment to assure her that she had done everything in her power to serve them correctly, and my dad made sure to tell the manager about the great job she had done. She worked hard, she was incredibly polite, and she endured unnecessary insults with grace. Emily, you’re a superstar.

Love love love this place when we were traveling they were always so nice and everything was just the way we like it. Service was very good. Tom was very patient when it came to my 4 yr old trying to pick something out.