Panera Bread

Salads are really tasty, tortellini is savory. Food is made fresh and quickly. Prices are a little higher than I think they should be though.

Honestly the Smithfield Panera isn't as great as it used to be.... I don't know if it is due to a heavy turn over and an inability to keep good, friendly, knowledgeable people... Or what the problem is. They just appear understaffed and the food isn't very good...????????

I always get the Asian Sesame Salad. If I do a pick two, I add a Ham & Cheese Sandwich. The bread on the side is crusty on the outside and soft on the inside. If you can try their cold brew iced coffee, do it. It is nice and rich.

On June 12th I used the app to place an order to pick up. My order consisted of a bowl of broccoli and cheddar soup and a bread bowl. My husband runs in thinking it’s going to be a quick in-and-out thing. Unfortunately he stands at the counter where they keep mobile orders for a minimum of 20 minutes, no body even acknowledged that he was standing there except staring at him standing there. Finally he asks for the order. The person behind the customer says “oh, it’s right here, we ran out of bread bowls” they told him they put an extra French baguette and a couple cookies since we already paid. First of all, how does Panera Bread run out of bread at like 5 o’clock? Secondly I look in the bag, I only have one piece of bread! And third, if a customer orders a bread bowl when they order soup, why in the world are they giving cookies? I don’t eat cookies, if I wanted a cookie I would’ve ordered one. I usually don’t have a problem with this location, but I guess there’s a first for everything! Very disappointing. I’ll never understand why it’s so hard to get an order right. I’ve worked fast food, knowing it’s not easy but it’s not as complicated as people make it seem.