Zaxby's Chicken Fingers & Buffalo Wings

Not too busy so, glad to place order quickly and get food soon after. Staff also wiped table clean. Neat place.

I love Zaxby's chicken and of course the Zax sauce. But, I don't recommend the Rock Hill location, by Home Depot. We ordered a nibblers platter here, paid online, and the order was to be ready at 5:45. The order was placed over 24 hours in advance. I arrived to pick up the order and was told that no such order existed. They then all but accused me of having someone else pick the order up, earlier, and now I was trying to pick the order up again. They told me they could have a platter ready in around 8 minutes but that I would have to pay for it, again. I showed them my confirmation email and even the charge on my bank card. After some further digging by the manager, it was as though she had an "a-ha" moment and my platter was handed to me. No apology, nothing. My friend did manage to get a free box of fries out of one of the people working the register. On a previous visit, my wife used a buy one get one free coupon. She was charged for both meals, anyway, and had to ask for a refund for the second meal. She had told the worker that she was using the coupon prior to ordering.

Food was good. It was a little slow, and my husband thinks he didn't get exactly what he ordered. And we were surprised that even though we ordered 3 items off the menu, we could only get two free cups of water... The other 2 were 25¢ each. I think this is one of the few fast food places that charges for water!

Very quick service. Front end worker was great. What impressed me the most was her asking people if they wanted ketchup packets with their food instead of them going to the broken gimmick for ketchup. Zaxby's has good food but every know and again, you will come across some cold fries or tenders that sat too long, but not at this one...if you do, comment...