Flat Hollow Marina & Resort

**UPDATE** Owner reached out to me and made the best of an unfortunate situation.
TERRIBLE EXPERIENCE!! Arrived to pickup the boat I reserved well in advance and was told sorry we don’t have a boat. The boat was returned that morning broke and all back up boats were also broke, really? One call attempt was made in a place where service is very spotty. Instead of trying to find a solution I was simply told sorry no boat. After asking for a manger and waiting well over 30 minutes I was told the same thing. Not only after I suggested to call other Marinas to find a replacement did the manager do that. They ended up providing a broken boat that I had to sign additional waivers for. When you 11 people waiting for a boat to return the only option was to take a broken boat. Spent over 3 hours of my day dealing with this. After all of this how was I compensated, I was NOT. Asked to have the price lowered, asked to bring it back on empty, asked to have it picked up from our deck to gain back our lost time and the answer was NO to all. I would never recommend this marina unless you want to chance not getting a boat. Not to mention the manager had little to no customer service, he could have cared less about our time or the fact that numerous kids were going to be disappointed.

We had an amazing first weekend at Flat Hollow.
I do not remember the names, but 3 employees helped me and my crew the whole time without hesitation. So friendly and extremely helpful. They went over and beyond for anything we needed. We can't wait to come back.