Freddy's Frozen Custard & Steakburgers

The absolute best for frozen custard! A treat in itself. They have great food as well of you want to eat and then get desert but I love to come by for the deserts!!

This was my first time ever eating there. It was a better burger than your average burger joint. I'll definitely be going back.

I feel like they are high priced for what you get. The hamburgers are thin but flavorful. The fries are shoestring cut but you get a lot of them.

We had supper here the other night. It was okay. It wasn't bad - I just wasn't overly impressed. They have a french fry seasoning salt to sprinkle on your fries. I was thinking it was like the flavored salt at Pal's, or maybe like Lawry's Seasoned Salt. Bummer - it wasn't! It was more of a hot seasoning salt, like chili powder or Cajun seasoning. The burgers we got were just okay. Not bad but nothing to write home about. Maybe I was just having an off day. Considering it was quite a bit more expensive than a meal at Micky D's or at BK, I was expecting a quite a bit better meal. I've heard good things, by word of mouth, about Freddy's, so I'll probably go back and give it another chance but my first impressions weren't great.

Update: May 22, 2019
After my 3-star review I was contacted by both a regional manager and then a national manager, who attempted to turn me into a satisfied customer. That level of effort is commendable on their part. They asked me to give them another chance so I took them up on it. I went on a Thursday night, just like my original visit. I went about an hour earlier than I went last time. But even so, it was basically the same time with the same amount of people at the restaurant.

The experience this time was like night and day compared to last time. They had a dedicated employee in the dining room, making sure things were cleaned up and stocked up. The drink station was much cleaner than it was last time. A clean dining room certainly makes a difference! There was even someone who went around asking customers if they needed help with anything. So from a customer service outlook they did a great job. I was impressed.

The food seemed to be better as well. I went with my wife and we both enjoyed our meal. She couldn't eat all of her original burger so she ended up taking half of it home. Neither of us could eat all of our french fries so we were both filled up when we got through. We both got some custard/ice cream for dessert. That alone made us want to go back. It was great. It was much better than the soft serve stuff you get at many fast food restaurants. Its no wonder why frozen custard is in the name!

My experience this time out was much different, in a positive way, than my first time out. Maybe I just caught them on a bad night. Whatever the case, it was a good dining experience and I won't have any problem going back again. But the most impressive thing to me was how they reached out to me because of a so-so rating. I wasn't trying to give them a bad rating, I was just trying to be honest. Then there was the follow up contact asking me if I had gotten in touch with the regional manager yet. They simply weren't going to let it go with an email. They wanted to make sure I was turned into a happy, returning customer. They did exactly that.

My wife and I eat here at least once a week and it just keeps getting better! The service is always friendly and the food is great. When we walked through the doorway John, shook my hand, introduced himself as a manager, and welcomed us to Freddy's. The employee who took our order was very friendly. She took time to explain menu items and was patient with us. Her name was Amber I believe, based on the receipt we got. During our meal we were checked on by the manager who greeted us. We had a long conversation about Freddy's. We just wanted to thank John and Amber for giving us such a great experience. Thank you!