Jack's

This was my first time visiting Jack's. In fact, I didn't even know it was there....I saw it from the street while I was looking for something else and decided to give it a try. I ordered the 3-piece chicken dinner with mashed potatoes and green beans and it was DELICIOUS. I will definitely return the next time I'm in Brownsville or I just might make a special trip. Also, the young lady at the window was very friendly and polite.

Update: I went back the next day and Megan, the general manager refunded me my meal price. She also provided me the meal I originally ordered at no charge. This is an example of what doing the right thing looks like. Night shift could stand to learn that lesson. Fours stars for the GM.

Original review: Initially, when Jack’s first opened it seemed that Brownsville had finally gotten a fast food chain that was a cut above the rest. However, since the inevitable slowdown after the grand opening, the quality and accuracy of service has changed dramatically. I went the through the drive through shortly before closing and ordered several items one of which was a BLT meal with fries and a tea. I didn’t get the BLT or the fries, so just paid basically $7.00 for a glass of tea! I paid cash. They did NOT give me a receipt and when I realized my meal was missing and went back it was after close. They had thrown my food away and would not help me since I didn’t have a ticket. They will not give me my money back. Their solution was for me to come back tomorrow after 2 PM when the night manager is back, which requires me to waste my time for their error. Unless my order includes 1 item only, I will not be going back to Jack’s. Anything more than 1 item at a time they screw up the order and can’t handle it. This is not the first time I have been missing items when I got home from Jack’s, but it is the first time I didn’t get a meal at all. Not sure one glass of tea is worth $7.00.