BurgerIM

Oh my goodness!! Thoroughly enjoyed my experience here. Got a duo to split with my daughter & loved being able to customize each of our burgers. Order was cooked when we ordered, so EVERYTHING (fries too!) was fresh! Good atmosphere, plenty of different options, friendly staff & great tasting food to boot. Definitely will be back!

Expensive but pretty good burger joint. Unfortunately, all three in our party agreed that we will not be back. Just not good enough at a high price point with other options available.

The restaurant was nice, new and clean.

Service was very good. All three people working came individually to ask us how was dinner.

The Angus beef burger and the dry aged burger were both good. None of us particularly liked their fries which were more like really thick potato chips. We all agreed that we much preferred regular french fries.

The onion rings were excellent, especially when I asked for some of their house sauce for dipping. But I was the only one who would eat onion rings so the rest of our group didn’t care.

I was disappointed that the fancy Coke machine was out of lemonade. That would have been my preferred drink for this dinner.

They had draft and can beer available. Was impressed that they had Christie cookies also.

Chocolate cookies and cream milkshake was pretty good. Nothing special, just a good milkshake like you would expect anywhere.

And it was pretty pricey for a hamburger in Mount Juliet. About $45 for 3 people. 3 burgers, three fries, two sodas and a milkshake.

I never like having to pay a tip when I order, before I experience the food and service. I particularly disliked that the minimum clickable option for leaving a tip on their point of sale system was 18%. And I'm not going to go through the extra step of editing the tip amount to 15%.

Why in the world would you not display an option for a 15% tip unless you're just interested in squeezing a little more out of each guest?

That’s just a bad decision to force me to pay an extra 3% for an expensive hamburger when I have no idea if the food and service are going to be good or not.

That extra 3% that they goaded me into paying is the difference between me leaving a 3 star review and a 4 star review.

No need to try BurgerIM if you’ve never been there. Five guys and burger republic are both much better options for the money. But they do have Red Robin beat on service and food. That place is just horrible.

I'm almost always here for .55$ wings and 1$ draft beers on Wednesdays, lol. Wings are usually super meaty and cooked very well, beats wing places in the area easily. Sauces are decent, the sweet chili is really good. The burgers are great, but pricey. I get them from time to time during specials. The staff is usually attentive and nice!