Dunkin'

Very convenient location, as I am a student at UTHSA. I'm basically an ad for Dunkin in my class because that's the only coffee I drink!

I'm glad the employees dont give attitude when customers use coupons or redeem the tmobile coupon. You get a coupon for a free donut w a purchase of coffee on every receipt, even if you buy nothing. Food and drinks are good. No complaints there. Could have better customer service.

They're somewhat unprofessional (not that I should expect that). The younger employees dont seem to know how to handle orders. I often hear, "Oh, I thought..." or laugh at their mistakes. One time I sat at the drive thru for a while. It's like they forgot about me. Then a male employee noticed then he gave me the wrong coffee (coffee for the person behind me).

I do go inside sometimes too. It kind of bothers me that the person (manager?) working the cashier sometimes doesnt greet me when I walk in. She will be busy getting someone's coffee or something and doesnt acknowledge me. Only after 30-60sec of standing at the register does she finally say "I'll be with you in a sec." This probably doesnt bother many people but I'm very accustomed to being greeted as I walk in so it feels odd when I'm not greeted.

Sorry for leaving a somewhat negative review. The chain itself and the food is good. I just think the employees could use a bit more training.

Awesome donuts. Better than KK.

Extremely fast and friendly service, super clean, and the iced coffee was PERFECT. Best Dunkin I've been to.