Category: | Cafe, Restaurant, |
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Address: | 6924 Antoine Dr, Houston, TX 77091, USA |
Zip code: | 77091 |
Website: | https://www.mcdonalds.com/us/en-us/location/TX/HOUSTON/6924-ANTOINE-DRIVE/5803.html?cid=RF:YXT:G |
Opening hours (Edit) | |
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Monday: | Open 24 hours |
Tuesday: | Open 24 hours |
Wednesday: | Open 24 hours |
Thursday: | Open 24 hours |
Friday: | Open 24 hours |
Saturday: | Open 24 hours |
Sunday: | Open 24 hours |
The employees were really nice enjoyed my breakfast, just wish they would let me get my salad even though they're serving breakfast
The quality of customer service is about average...but that is still a massive improvement. The two most amazing employees are Courtney and Shelley. If you go when either are there, you will be well taken care of. I can attest that new management is working hard to make necessary improvements. It seems like the main focus is on overhauling customer service.
However...I would still give this location 3 stars. To be fair, this is a massive improvement. There is no way this location would've gotten more than 1 star a year ago. The customer service is improving at a moderate pace. Yet, the facility itself seems to be declining. Over the past 6-9 months it seems the employees have consistently neglected the lobby/dining area.
I'm glad to see the improvements but I'd be more pleased if they had overall success. I hate to discredit the progress but in all honesty...the lobby and dining us disgusting. I've posted pics from my most recent visit on 12/28/18. So I guess if you visit here, wait and see if Courtney or Shelley are working and then take your order to go.Otherwise, this will be what you'll be sitting in. (See attached pics)
Typically an okay place, last time I ordered a Hot 'N Spicy, literally the easiest and fastest food to be made and served. Had 7 people leave before me, when I addressed this, turns out it was just sitting on their rack ready to be bagged the whole time. Made me late for work with the 20 minute wait.