Dunkin'

GREAT ICE CREAM AND MORE, EXCELLENT CUSTOMER SERVICE GREAT FLAVORS AND FRESH HANDMADE WAFFLES, CONES, BOWLS AND MUCH MORE, ALSO ICE CREAM CAKES
JAMOCHA FLAVOR OR BUTTER PECAN, OR WHAT ABOUT AN ICE CREAM MILKSHAKE!!!!
CAN'T ASK FOR LESS...

Excellent donuts, and good cheap coffee and great breakfast sandwiches

Every seems to walk around like they don’t know what they are doing for the most part. It’s like they have a new people in their store every time I go.

Minimal customer is fine until you get my coffee wrong.

What pushed me over the edge to give them a 1 star is that I ordered my coffee prior to getting to the store. Google says they are open at 5 and on their door they said they were open at 6. I got to the door at 6:22 and it was locked. After 2 mins of knocking on the door, an older lady opens the door confused as to why I’m knocking on the door. I told her I had a mobile order. She said I have your cup here ready but the espresso machine isn’t warmed up yet. Thinking they opened at 6, I figured she was running behind. After about 10 mins, she was still consistently saying that she doesn’t know why the espresso machine water was not getting hot so I left. I understand if someone called in and your running behind but she was by herself and she didn’t look like she knew what she was doing.

I was just annoyed by the fact that they were open and not ready to serve their customers.

UPDATE:

The manager has since rectified the situation and I definitely appreciate it. Also, the employee that made my coffee made it delicious which made my day!