Category: | Restaurant, |
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Address: | 5401 South FM 1626 Suite 205 Kyle Marketplace Shopping Ctr, Kyle, TX 78640, USA |
Zip code: | 78640 |
Website: | http://order.subway.com/Stores/Redirect.aspx?s=11431&sa=0&f=r&utm_source=google&utm_medium=local |
Opening hours (Edit) | |
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Monday: | 7:00 AM – 11:00 PM |
Tuesday: | 7:00 AM – 11:00 PM |
Wednesday: | 7:00 AM – 11:00 PM |
Thursday: | 7:00 AM – 11:00 PM |
Friday: | 7:00 AM – 11:00 PM |
Saturday: | 8:00 AM – 11:00 PM |
Sunday: | 9:00 AM – 10:00 PM |
Tonight (3/10/19) was the first time I've ever had poor service. 2 teenage girls were working there. From the moment I walked in it started, one rolled her eyes and walked to the back. No greeting what-so-ever. The two girls stood there talking about going on a trip to Mexico. This lasted almost 3 or 4 min before they even asked for our order. When they finally took our first order, they were grumpy as heck. The whole time they ignored us,and kept talking about personal things. When my youngest ordered, the teenager asked what he wanted. He told her, she then asked again what he wanted, to which he responded. This went on for about 4 more times. After my two boys ordered, the one making sandwiches let out a huge sigh as if she was peeved because she had to tend to us. The girl who checked us out had her elbows on the register as if she didn't want to be there. She rung up our order, with the rudest expression on her face. I asked when their manager was going to be in to which she mumbled 'i dunno, whenever she gets here'. I paid, she asked if I wanted my receipt to which I said nope. She then threw the receipt at me. This used to be the only subway I came to for sandwiches. With service like this, I certainly won't be coming back.
UPDATE: 3/11/19 - This morning I spoke with the manager. She was unaware that any of her employees were disrespecting their customers so much. She did say she would speak and discipline the two girls. Service was so much better this morning. Definitely a difference. Will continue to go here during the day and try to avoid evenings.
Food good service great how ever they away refuse to give me a 10% discount for being 73 years old. Boo hoo to them
I eat a tuna on flat bread (made the same way, same veggies, each time) at least twice per week. I just transferred in my job so I get my sandwiches at this location now. The sandwich I received today was the absolute best ever. Kudos to this staff who seem to be friendly and care to keep the facility clean.