Pollo Palenque Mission TX

Ruben did an awesome job! We ordered drive-thru and I guess we forgot something else and drove away. He ended up chasing after us to give us our food. Great customer service!!!

Really good grilled chicken but pieces can be small but made fresh, sides are really good and service is always good

I wanted to buy lunch for my friends so I went by Pollo Palenque on the expressway and Taylor Rd. In Mission. I ordered from the drive thru, I wanted breast meat and Leg meat, rice and beans, corn and flour tortillas, and salsa. I repeated the order, but this time I said white and dark meat. When I got home I opened it up and it was all thigh and drums. I immediately bagged up the chicken and headed back to the restaurant. I saw the manager when I walked in and asked him if he was indeed the manager. He said yes, so I explained the situation and showed him my receipt. . His response was the price I paid was for the leg meat combo. I rebuttaled that's not what I ordered, and that I had specifically stated "I wanted both white and dark meat". He then referred to the menu that was stapled to the bag and showed me what was given to me. He never got my point, that I wasn't concerned about the price as much as I was about getting what I wanted. He ended up giving me three pieces of chicken breast, but I had to wait another 10 minutes to get it. The chicken breast turned out to be a bit dry, and the rice overcooked. The beans were Ok, the salsa and tortillas were really good. Also, the breast were a decent size, but the thigh meat ( cut in half as two pieces) and the drums were really small. The thigh meat is super thin as it is then cut in half. Overall I wasn't to impressed.

This is one of their best locations. I have visited most of them and I prefer this one. Grilled chicken has a fresh taste and is cooked to its perfection. Their sauces and steamed veggies are excellent!!! Establishment is very clean and waiters are very attentive and courteous with every customer. Prices are reasonable and highly recommend.