Chipotle Mexican Grill

Made an order today online to do the drive through pickup. Went smooth, until I drove the 15 min back home and 1 of 2 bowls were wrong. Normally it wouldn't be a big deal to go back to get it fixed, but Forney lights/traffic is a headache. I called asap after realizing the stuff is all wrong and the guy on the phone made things right with 2 scenarios he presented. In the end I appreciate their response to correct the situation, when it was my VERY FIRST time to this location and would have put a sour taste in my mouth to want to go back here vs Terrell (Especially since Terrell and Forney are same time away from my house, but Forney has the pick up window=a plus). Thank you for the Great Response. Love Chipotle.

I just want to say how awesome our visit was tonight. Everyone was super nice and took great care of us. They didn't have pico today because the batch didn't taste acceptable and I was devastated! I'm really pleased they had enough integrity not to put out a bad batch! After they seen how crushed I was, because I literally only eat pico and cheese, Cole went out of his way to comp my bowl for the inconvenience! They were so great!!!

It’s Chipotle, not a 5 start restaurant. It’s like any other location except that it’s new and needs to work out some kinks. The location absolutely sucks though. I got a burrito, pretty good but the tortilla was hard around the edges. My son got a bowl and loved it.