McDonald's

Sharing a review I left at the DQ up the road. In town for a weekend tournament. My wife waited 30 minutes for an ice cream treat on a busy Saturday, then today Sunday I went back for meals. I purchased 7 meals total about $45 worth of food. The window clerk asked me to park in front and they'd bring it out to me. I wait another 40 minutes for my fast food, never got it. The workers had half the order in a bag under a food warmer. I did not want to lose my temper and no one would talk to me at the register. I walked into the kitchen, to demand a refund. And what do I see? The main cashier, a male, handling trash one minute. I was told there was a shift change and that's why my order was taking long, I explained I no longer wanted the food and just wanted the cash back. Cashier throws trash away, grabs another persons order and then gives me me refund. Think about that. Hands on gloves, handles trash, handles food, then handles money. This staff was absolutely
Overwhelmed, ownership needs to review management and staff, consider either hiring more personnel or paying higher wages to attract decent employees. The young kids in the kitchen seem like nice kids but the cashier/manager and also the window clerk need help. The kitchen was so gross and dirty with trash and food everywhere. Have some pride ownership, you can do better. You're right across from that nice Antler Stadium, and on a main strip of little Kerrville. It's a money maker. Pay your people and get them some help. Other than that, took my money and drove down to Mickey D's, clean restaurant, food was good, and the employees seemed way happier! Probably because there was like 8-9 employees there instead of 3-4. Anyway great job McDonalds. You can always count on ownership to take pride in a franchise name and also not overwhelm their employees.

The new bacon, swiss, mushroom burger is really yummy. Always fast service and fresh.

Very nice and friendly staff. Had a special order and they made it exactly as I ordered. The food was delicious and the whole experience was a nice one. Will definitely be back.

I was so impressed with your employee named Kelly. She was polite, helpful and very considerate to all the customers. She went the extra mile to make sure customers had what they needed, helped them with refills on drinks, and getting additional items to add to their meals. What a pleasant experience. Thanks, Kelly.