Category: | Restaurant, |
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Address: | 1129 W 400 S, Springville, UT 84663, USA |
Zip code: | 84663 |
Website: | http://www.caferio.com/ |
Opening hours (Edit) | |
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Monday: | 10:30 AM – 10:00 PM |
Tuesday: | 10:30 AM – 10:00 PM |
Wednesday: | 10:30 AM – 10:00 PM |
Thursday: | 10:30 AM – 10:00 PM |
Friday: | 10:30 AM – 10:00 PM |
Saturday: | 10:30 AM – 10:00 PM |
Sunday: | 11:00 AM – 9:00 PM |
Tastes just like cafe rio.
Cafe Rio as a good chain gets a five star rating. However, the Springville location I cannot rate past a three due to 8 out of 11 total orders (in 2.5 months) consistently made wrong. It does not matter how clear I am when it comes to mine and my family of six orders that I make by phone. I applaud companies that strive to thrive especially during a pandemic. Having said that, this particular Cafe Rio serves customers wo order in advance last. I have had to go inside the last few times just to let them know I'm here waiting curbside for my order. While I wait, I have watched other customers rifle through other to go orders including my own. It's just not sanitary.
Then when you watch people who pop in and recieve their order within 5 minutes when yours was due 40 minutes earlier (on a regular basis) there's a serious problem with how this particular location is being ran.
When other locations do not have this problem.
Until I see regular improvement in service, cleanliness and orders I can't rate any higher.
I am hopeful that this issue will be remedied.
Let’s just say they are still working out the kinks. I ordered the green Chile spicy pork and the rice was hard. I really tried to eat it but it was just too crunchy and I also didn’t like the flavor of the sauce at all. I went to the counter and told them and they were very accommodating. As a replacement, I ordered the grilled chicken salad and they threw in a free drink which was kind. They forgot my dressing so good thing I noticed and ran back inside and got it. The chicken was pretty dry and needed that sauce!
There was a glass window so you can watch them prepare the food and I noticed on several plates that some of the tortilla shells were burned in places so I’m sure they are still working on that. Glad I got a good one.
Also, the salad pieces were more like entire leaves of romaine...they need to be sliced into bite size pieces. I watch one lady walk by with her salad (an elderly woman) and I literally laughed out loud like “how is she supposed to eat that salad?!!”
I’ll give this place another chance soon but for now definitely 3 stars