Beans & Brews Coffeehouse

I recently took some individuals with disabilities to the Midland Road store. The food and drinks were great, but the service was terrible. The server, young Latina, was patient and accommodating toward the individual's. The rest of the staff were rude, impatient, and overly hostile. When the drinks were finally completed, I decided to purchase a muffin for myself. I made the purchase and then waited for about 10 minutes for it to be handed to me. Mind you, the muffin display was less than 2 feet away from the register. When I asked for the muffin, 6 waiting 10 minutes, two servers gave me a hostile attitude, stating they'd get it for me shortly. It was then I noticed the servers grouped together near the back of the store talking. I asked again for my muffin and was told they were busy and would get it for me shortly. My group was the only people in the store, and there was a single car in the drive-through. If they had any customer service training, they would have realized the whole transaction could have gone much smoother if they took the 20 seconds or so to just hand me the muffin. They spent much more time explaining why they didn't deliver the good. My rating: very unfriendly.