Chanello's Pizza - Fort Eustis

The staff is always very friendly and helpful. The pizza is good and the prices are more than reasonable. The sauce is sweeter than I usually prefer and the cheese is low quality. Don't waste your time with Domino's or Papa Johns. Chanello's is easily the better choice for pickup or delivery pizza ????

Ordered a pizza well before prime time, around early 5ish, because I know how slow chanello’s is. Placed order, pizza was supposed to get here at 7:30, pretty typical. I thought that was great. But then time came and went, and tracker stopped updating an hour earlier on “we’re making the pizza”, so I called. It rang several times before someone even picked up, and then I was placed immediately on hold with no chance to respond. Waited about 10 mins then hung up.

So since I don’t know when my pizza will be here, and I’ve already waited ample time, I’m just going to have to chargeback the purchase on my card, and order from papa johns because they’re clutch for times like this. Disappointing, I love chanellos pizza, but can’t be asked to be patient for some mystery time pizza.

Edit: pizza arrived 30 mins later. The driver was extremely polite and respectful, so raised the rating from 1 to 3. Chanello’s, as a corporation, you should try to help your workers by putting estimated times for bigger pizzas(the big boy would take forever to cook I imagine), and not a one size fits all for every pizza. Or have a busy tracker for the store so customers will know what to expect. I blame corporate, not the staff. I really do love their pizza.

This place kicks a$$. I'm a commercial driver and was on picketts line road, starving like a mad wolf. I ordered a sub and wings online, and in like 10 minutes this guy who looked like he followed the Grateful Dead is here with the grinds. Well done!!!

It's rare for someone to say things about a business if everything is done right, the first time and time and time again this place, has! I have had soo many good pizzas made perfect to my expectations but never told them! Today, it was not perfect. My wonderful delivery driver, Steve, came and was so kind even when I told him my pizza was wrong. He told me the best way to get my correct pizza and sincerely apologized for the mistake. He asked me to call the manager , Carl, and that he to would make take care of my experience. I called Carl, he was so kind..apologized for the rare mistake I got and even gave me options on how to make me happy for this. I chose the best for me, and Carl and his crew worked immediately on making my pizza right and delivered faster then the the time quoted to me. STEVE, came back again, with the perfect pizza and again apologized. Every pizza place can make a mistake but how they responded and with all the options to make sure that I was satisfied afterwards, makes them my ONLY place I'll ever eat with. Thank you Carl, Steve and crew for giving the best service ever! And the Pizza was perfect!