Jackson Park Inn

Stayed for 5 nights for business. First night, key card reader on my door quit working, so after going back down to the front desk 3 times they finally offered to come look at it. Batteries in the device needed replaced. After getting into my room, i called the front desk to see if the bar/lounge would be open the next evening, she assured me it would be. So after looking forward to a nice drink after a long day the next evening, i get to the hotel and there are signs taped to all the doors that said the lounge/restaurant was closed for the night due to 'routine maintenance'...? Any good management knows that routine maintenance is done during after hours. I went up to my room and watched about a dozen people from town show up for dinner, only to be turned away by the signs on the door. My guess is, it wasn't maintenance at all, and the hotel didn't want to pay staff to open the restaurant because there were only 2 guests staying in the hotel...But a dozen people from town showed up for dinner to. So when i went up to my room after seeing the lounge was closed, my key card once again didn't work, and i had to return to the front desk 2 more times. It is by FAR the nicest facility/hotel within a 10 mile radius and they can't even keep the restaurant doors open, or the hotel full on a regular basis. Five miles up the road there are 5 different hotels that are subpar, and constantly booked up each night. It's pretty sad that someone spent millions renovating such a beautiful building and it's being managed into the ground, and my first night there was only me and 1 other person...in the ENTIRE hotel. It's a shame because this hotel is the nicest thing in the town of Pulaski, and it feels lifeless as a guest there. I feel this hotel would be much more profitable and a much bigger main stay in the community, and hot spot for dinner EVERY night if the way it's being managed was reviewed. This place should be BOOMING, EVERY NIGHT, lounge and restaurant should be FULL of people daily....It's sad that the Holiday Inn Express right up the road can be $50 MORE for the night and their rooms are full, and this beautiful hotel barely has its doors open with just 2 guests......Something seems amiss, and the first place i would start reviewing is 'management'...

I didn't stay here. But attended a meeting. The food and the atmosphere were great. Would highly recommend. Very friendly staff and awesome building.

Our room was outstanding! The customer service was also outstanding! They both get 5 stars. The issue is, the noise from the dining room. The sliding of tables and chairs, the phone on the bar that rang every few minutes or someone using it and dialing, they had it on speaker. It would be nice to be mindful at 7am, there may be guests sleeping. Knowing how thin the floors are, use the receiver when dialing out. The noise issue... I give that not even 1 star. You leave there exhausted.

After spending 5hrs in standstill traffic on I-81 in a snow storm my family and I were exhausted and stressed so we stopped to stay here not knowing anything about it. I was stunned to see how beautiful the room and the hotel was. The bar area is really nice. The staff was amazing, they were so kind! I would definitely recommend!

I had the pleasure of staying at this hotel a few days ago. I was blown away when I entered the building! I do a lot of traveling and it reminded me of some of the boutique hotels I had stay at in Europe. The food at Al's On First was very good. The Pine-Orange Margarita was delicious! But what truly makes this place stand out is the people that work there! You can tell they enjoy their jobs and take great pride in making your guest experience memorable. I experienced this the moment I checked in with Robert at the front desk. He is truly a gem! I will definitely be back!