7-Eleven

I live in walking distance to this store for 11 years. I know the owner. Ownership changed a few years ago or so. The owner is friendly to the customers and he treats me like a loyal customer and seems to appreciate my business. I am giving 4 stars because of the improvement in the hiring of the employees. The 2 newer employees are great. (Sarah and Neesha) I absolutely love Sarah, she has excellent customer service and treats us like the regular/loyal customers we are. One of us is their daily to pick up something! It feels nice to be treated like the our business is appreciated! Sarah is very friendly but also a great worker as she is always working hard when I come in. She always greets me by name which I like & is extremely good at her job at the same time. She multitasks great & is which makes her very efficient! I think she is the BEST employee even though she's newer. If all the employees were like her they would have the best customer service out of all the 7 11 locations! (I used to monitor calls for customer service, quality, sales etc for a very successful & known insurance company for years so I am always paying attention to customer service especially at a place I go regularly.) There is also another newer employee named Neesha who seems to be a great employee! I only met her once but she seems to be a friendly person and was working hard when I met her. She knows how to do her job well. They both are the shining stars there! Due to these employees as well as having items they know I buy regularly in stock and the owners appreciation of our business is why I am giving 4 stars. If the older employees were nicer and took a notes from the newer employees and attempted to have better customer service, or solve problems when needed (For Example if a refund is needed they don't attempt to solve the issue. They say they can't do anything without the owner even when in the past it has been their mistakes so I pay attention and do not even act as if they care or take ownership. If you need a refund or they make a mistake with the older employees they claim they can't fix it unless owner is there. The 2 newer employees I have never had an issue with them attempting to resolve an issue. Also another recent thing with customer service. I said Hi to one employee in particular (who knows who I am) and she didn't even acknowledge me until I repeated myself said hi again to get her to acknowledge my presence when I knew she heard me the 1st time. However I am giving the location 4 stars because the owner has hired significantly better employees with Sarah and Neesha so far. If they continue down that path of improvement of staff they could possibly be one of the best locations. Also I like the owner and feel he listens to any issues, values our business, is friendly and has really improved in hiring way better staff. If older staff can't do customer service they should really be put in back stocking items, etc. Overall the store has really improved!