Category: | Restaurant, |
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Address: | 10 Simpson Rd, Fredericksburg, VA 22406, USA |
Zip code: | 22406 |
Website: | https://www.ihop.com/en/restaurants-fredericksburg-va/10-simpson-lane-3579/?utm_source=Google&ut |
Opening hours (Edit) | |
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Monday: | Open 24 hours |
Tuesday: | Open 24 hours |
Wednesday: | Open 24 hours |
Thursday: | Open 24 hours |
Friday: | Open 24 hours |
Saturday: | Open 24 hours |
Sunday: | Open 24 hours |
Excellent food and our server was on his 3rd day, name was I think Russell and he was very nice, friendly and attentive to not only our table but also the two in close proximity to us. There are offers posted for free juice if not offered and free other meal item if not suggested and while he didn't remember right away he was polite and came back to ask us if anyone would like juice with our meal or that other dish as a to-go item... Very proud of how he handled it and we left him about a 30% tip to help his start in the new job go well.
I'm giving 5 stars because of your manager/Shift manager Lily!!! We have been going to this location at least once a week for the past year. My husband and I ordered dinner here this evening (breakfast crepes with extra cheese sauce and bacon temptation omelette) for pick up. Upon opening it when we got home...it looked HORRIBLE!!! (We knew something changed within the past month bc the past couple times we've ordered it's been messed up) The crepes looked NOTHING like they're supposed to and had almost no sauce on them and the omelette literally looked like they just threw the stuff together. I returned to the store and spoke with the manager and showed her what our food looked like. She IMMEDIATELY remade our food for us and apologized multiple times. She did an absolutely AMAZING job!!! Everything looked EXACTLY the way it was supposed to. She is an AWESOME manager and takes pride in her job as well as making sure her customers are happy!!! I wish they still had the same cook that was there a month ago also. We never had any issues with our food. But again, Lily IMMEDIATELY rectified the situation and was SUPER friendly. As long as she is at this location, we will continue to be regular customers. THANK YOU, LILY FOR YOUR OUTSTANDING CUSTOMER SERVICE!!! ????????????
Fantastic location! Great food! Service was pretty good, she needed some help but made it work!
It's a little hit or miss here. The staff seems to turn over pretty regular and you can tell if the Good kitchen guys are there when the food comes out. Ask about the specials!