Domino's Pizza

UPDATE - order made right, very fresh and exactly how it should be. And again, wonderful service from our Delivery driver …

3rd time. One order just never showed up. Couple months later - about 2 weeks ago - our order shows up 30 minutes after it left with uncooked dough and jalapeños in our bread, undercooked /cold chicken and cold pizza with barely any sauce. Today, same thing - took 30 minutes, raw dough, cold order. I finally called a few times and when they got around to picking up the girl on the phone was super rude and offered a credit or a re-make, I asked for a remake and she said I would have to wait for maybe 30 minutes, she was audibly irritated. Terrible service. Please hire people that are fit for the service industry. Our driver Karlee however is very pleasant. If they can’t get this right we won’t be using them anymore which is too bad because the kids used to really love it. Fingers crossed the replacement order is good. They did say they need the whole order back which is great as I am hoping it’s a training opportunity

Normally all is well but this is now the second time in a row this store has been on the disappointment side. The first time the order came over 30 mins late after it said it had left the store. Not to mention I'm only five mins away and tonight, someone called from domino's after the app said the guy was in the area. I pick up just to hear crackling sounds so I called back after the number hung up. No answer! Called the store just for a guy to tell me they have no way to contact the driver instead I had to wait for the driver to return. I told him the guy literally just called. We looked outside and he was no where even in front of the complex. It's really sad when you have a hungry family that has to wait on a meal to be delivered late just to have it sent to the store and then sent back out. The driver called back and apologized and said they never gave him an apartment number so I'm not even blaming the driver because whomever print the address should automatically confirm the apartment number is listed. I felt bad for the driver because it's an inconvenience for him to even have to drive around with inaccurate information. My account has all of my information and I've ordered from this store for several years now.

Update... My order finally arrived on the lukewarm side sadly but the kiddos were hungry so I kept it. Omg I opened the pasta just to see it full of mushrooms and barely any sauce. I bout cried. I did call the store and asked for the manager whom apologized and said he'd have a new one remade and sent out. Once again an inconvenience for the driver but I'm hungry and If I force myself to eat what's pictured, I'd probably be throwing up everywhere.

The fresh pasta arrived, and it looked too good to be true. I was kind of scared to eat it. I definitely said a prayer over it right before we dug in. It was really neat and full of sauce before I took the photo. Thank you for the remake.