Red Robin Gourmet Burgers and Brews

I ordered from active menus and it was so quick and easy. Food was delicious. Anthony was really nice also.

The food was pretty good. The service was adequate. Nothing to complain about, but it lacked that personal touch that it takes to be better than adequate. The food arrived promptly, which I attribute to good work in the kitchen. Atmosphere was pleasant.

It was a Thursday night, around 6pm... We arrived and put our name on the list and were told it would be a 30 minute wait (we had 4 adults and 6 kids). 30 minutes later when we checked in we were told it would be another 30 minute wait. Obviously this did not make us very happy as the lobby was very crowded with customers waiting to be seated and from our immediate view we could see MULTIPLE empty tables.

The waitress did her best but obviously some things were out of her control.
We put our order in right away (since we had plenty of time to figure out what we wanted) and still it took 30+minutes to get. We had to ask for things multiple times before getting them, i.e drinks, dipping sauce, more fries.
Did we dare order dessert?? Goodness no! We would have been there another hour!
I gave 3 stars because the food was good as always and the staff was very friendly.
In my opinion they are way under staffed. I'm not sure if they are still following "distancing" guidelines and that's why there were so many empty tables but it was ridiculous. I think in the future we will seek out another kid friendly restaurant.

Good customer service for how busy they were. Unfortunately they forgot our broccoli, and we only got two campfire sauce dips when we had ordered five meals plus a side of fries. also almost forgot the kids meal sodas, we had to remind her while there. Didn't know the rest of the things we're missing until after we got back. Food was hot and tasty. I appreciate that they have multiple side options for meals.