Absolute Audio Video

I phoned to inquire about a new stylus for my vintage cartridge. Ross explained how cartridges deteriorate over time and suggested it might be cost effective to look at a comparable new one. A couple of days later I visited the store. Ross showed me some comparable cartridges and after I picked one he offered to install it and set it up at no extra charge. He took his time getting it set up right then took even more time to connect my turntable to one of his systems so we could give it a listening test. Wow, talk about going above and beyond. Kudos to Ross!!

I don't often leave reviews but felt absolutely compelled to leave one for this gem of a company! Ross and James have provided a world class customer experience for me over the last year and I couldn't be happier with my system. After spending the greater part of a day listening and evaluating items I felt well educated and well advised and yet also felt zero pressure to buy. I had thoroughly researched ahead of time and was quite sure what I wanted to go with. I appreciated Ross's approach in setting up everything I wanted to try and in a room with measurements to mimic my listening rooms dimensions. While I was not steered away from what I initially wanted I was shown comparable options in the same price range and ended up with something that paired/matched better than what I initially had thought! These folks are a pleasure to deal with.

Thanks Ross for a truly awesome shopping experience. I really appreciated the relaxing, no pressure and professional approach. I had plenty of time to evaluate the speakers and I am extremely happy with my purchase. I found my dream speaker! Andy

Ross and James know their stuff. Had an upgrade and home system tweaks that were needed, the Monitor Audio speakers sound better than I figure any ceiling speaker has a right to sound. Installer Jonathan is a very good guy. Knows his stuff and is very respectful, just a decent fellow all around, a pleasure to deal with him.

I reached out to Absolute Audio Video after I had called around to several other shops and was unable to acquire a certain AV Receiver that I was set on. I found I had waited a bit too late to make a purchase (as it was now discontinued) and no one had any stock left over from being completely sold out due to upcoming new models later this year. Luck would have it they had a single one left.

Incredibly friendly and helpful staff, and very accommodating (willing to put my name on it and hold it until the next day).

Thank you so much guys, you completely made my day this week, I couldn't be any more happy.