Long & McQuade Musical Instruments

• Linda Stollings from Google
  
  
  (March 6, 2019, 3:41 am)

  Was in the store on Friday - not one staff member approached me. I finally found what I was looking for (wireless guitar transmitter set - Xvive) then approached the counter where 3-4 people stood, one discussing needing a lunch. I questioned the 'newness' of the item I stumbled upon, as it was in a random area, and not with any other similar item. I was assured it was new, and not tampered with and felt dismissed. I also commented on that it was inconvenient that one couldn't renew performance warranties online, while renewing in store, and felt that I just wan't listened to.
  When I got the item home, I found that the usb charger's twist tie was not on the cable, but loose and was under one of the transmitters in the box. So yes, this was tampered with, or used in some way.
  Getting disappointed with the service in L&M in store. There are online places to make purchases, and I like to support actual stores, however, I haven't felt like a valued customer of late. This isn't the first time of feeling dismissed and ignored in store.
  
  UPDATE: Today the manager called me, and offered to replace my unit with a brand new one. He also apologized for the service received and stated that this wasn't the standard they wish to be known for.
  
  I've updated my score from a 2 to a 4, just for this effort to make good of my bad experience. Thank you for this effort.

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• zanil Azeez from Google
  
  
  (December 18, 2018, 9:13 pm)

  I recently bought a charvel pro mod 24 guitar from the store and I was helped my one of the nicest employees at the store. I found the experience very friendly and welcoming. The employees name on the receipt is ‘mdies’. He was absolutely nice, very knowledgeable and very helpful. Thanks

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• craig bondy from Google
  
  
  (November 13, 2018, 12:53 am)

  The place was great wih amazing customer service. I took in my ground tom to get some repair and the fixed it up free of charge. Also really good advice fro the workers. I strongly recommend this shop.

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• Kit Guy from Google
  
  
  (October 20, 2018, 5:31 pm)

  I've only been in once, but I bought a PRS SE during that visit. Staff were friendly and helpful, but not annoying and clingy. I saw a colour showing as "in stock" on the web page that wasn't on the wall. They grabbed it from the back as it was still sealed in its shipping box. Good service, good selection. Well done.

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Long & McQuade Musical Instruments - Hours & Reviews - 9219 ...

Long & McQuade Musical Instruments - Store in Edmonton, AB - 9219 28 Avenue Northwest, Edmonton, Alberta. Read verified and trustworthy customer reviews for Long & McQuade Musical Instruments or write your own review.

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Long & McQuade is a family-owned Canadian business that has been servicing the Canadian music industry for over 60 years. Our experienced team of experts offers the highest level of before- and after-sale service.

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Long & McQuade Musical Instruments - Edmonton - phone number, website & address - AB - Musical Instrument Stores, Music Lessons & Schools.

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Long & McQuade Musical Instruments is located at 9219 28 Avenue Northwest, Edmonton, AB T6N 1N1, Canada. More information on this place.

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Company description Guitars, PA and recording equipment, keyboards, drums, band instruments and print music. Services include in-store financing, rentals, repairs, lessons, online shopping and guaranteed satisfaction.

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Phone: (780) 432-0102 Lesson Centre: Phone or Text (780) 432-7002 Fax: (780) 432-8112 ... Long & McQuade's Music Lesson Centre in Edmonton is open six days a week ...

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Description. Long & McQuade is the largest chain of musical instrument retailers in Canada, with 56 locations from British Columbia to Newfoundland.

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