Servus Credit Union - Manning

We had an issue with our mortgage renewal at another bank, we thought we had renewed it, but it failed electronically and no one had contacted us; the other bank auto renewed at 7% open… that’s a lot.

Now, we had already been wanting to move our mortgage over to Servus CU, our chequing and saving accounts are already here and we had been pleased with the service we had back in 2019, so I called and wanted to make an appointment to figure all this out, see about moving our mortgage over or what could be done.

AJ called me back: I told him what had gone on with the other bank, how we thought we had signed the electronic documents and how their financial advisor did not follow up at all with us.

While he said he’d like our business, that if the other bank would go for the rate that we initially wanted to sign at back in Feb, to go for it, for he knew they couldn’t beat it and he didn’t want to pretend that he could. He provided advice about how to handle the other bank which gave us confidence. I had asked him why he changed jobs, from a previous bank to now Servus. His answer was honest; he really enjoys what he does and working at Servus CU gave him the better opportunity to help it’s shareholders who are us as members, instead of some stakeholders in Ontario, his words. Plus the chatter between the important questions is pleasant.

I cannot speak to the tellers, or the reviews on here that speak of them, even so, should we ever need to discuss or prepare financial plans, we will ask to speak with AJ. Honest, to the point, forthcoming, quick, thorough, easy to understand and wanting to go the extra mile. He didn’t have to call me back the last time, but he did and our professional relationship with Servus CU is strengthened because he did these things. I must say, if you need any financial needs of investments and/or mortgages, I would recommend that AJ be your advisor

Oh, and the only thing that Servus CU could improve upon is the software the advisors use, it’s a bit on the slow side. However, that isn’t at branch level, so giving this branch 5 stars.

I was not impressed with TD Canada Trust, so I switched to Christian Credit Union/Service Credit Union and I'm impressed with them, and happy I switched. Customer service was nice too!

We just got our mortgage for our new home with Mary from Servus. She was so easy to communicate with, answered all our questions and made the whole process comfortable. I would highly recommend Mary for anyone who needs a mortgage. We are now considering moving our personal account to continue banking with her. Thanks Mary