Giant White Rock

Service was courteous and quick! I had a minor fix for my brakes and Steve took the time to answer my questions. Very happy with the result. Time to ride again!

I was looking for a new hybrid bike to replace my vintage Rocky Mountain Hammer which has served me very well over the years. After much research I decided on the Giant Roam. I attended the Giant White Rock store on several occasions and spoke with Matt, Steve and Chris who answered all my questions. I finally ordered an XL frame in the Giant Roam last Thursday through Matt and wasn't expecting to receive it until sometime this week as it had to be delivered/shipped in from the Giant warehouse and assembled. To my surprise I received a call last Friday morning from Chris to say that he was in the shop early in the AM and assembled the bike and it was ready for me to pick up at my convenience. I went to the store in the afternoon and after adding a few accessories took my new bike home. Great experience all around. The 2 year free maintenance and 15% off accessories/parts etc makes a great deal on a bike even better!! Riding the new bike has been a lot of fun!!
Thanks guys

Great experience!

This past Saturday March 12th, my husband and I came to your store and were greeted by a cheerful Matt. We were considering an electric bike purchase and had done our research 'homework' before visiting Giant.  Matt listened to our questions, wants and needs and subsequently confirmed why we had short listed Giant. Matt did not pressure us at all and was truly helpful in pointing out features, benefits and the intangible values of the Giant product and Giant White Rock. We left the store with positive feeling about the product, the salesperson and the store itself.

On Tuesday March 15th, we returned to the store with a few more questions that Matt & Steve cheerfully and professionally answered. Again, were not pressured. We made our minds up on the spot and purchased (2) Roam E models and accessories that same day.

We scheduled the following Saturday March 22 to pick the bikes up. Everything was installed and the bikes were clean and ready as promised. We were orientated on operation, after sales service and warranty. We rode away on our new electric bikes pleased with the product and the people. You will for surely be highly recommended to all our friends and family.

Went to check out two of their bikes, had a
wonderful experience, employee’s we're super friendly
and professional. Definitely recommend this store, if
you think about purchasing a new bicycle. Thank you
again for your help!