NAPA Auto Parts - NAPA Sackville
The coordinates that you can use in navigation applications to get to find NAPA Auto Parts - NAPA Sackville quickly are 44.7661797 ,-63.6822947
Contact and Address
| Address: | 528 Sackville Dr #9a, Lower Sackville, NS B4C 2R8, Canada |
|---|---|
| Postal code: | B4C 2R8 |
| Phone: | (902) 864-0667 |
| Website: | https://www.napacanada.com/en/ns/lower-sackville/store/1000236?cid=businesslisting&utm_source=gm |
Opening Hours:
| Monday: | 8:00 AM – 6:00 PM |
|---|---|
| Tuesday: | 8:00 AM – 6:00 PM |
| Wednesday: | 8:00 AM – 6:00 PM |
| Thursday: | 8:00 AM – 6:00 PM |
| Friday: | 8:00 AM – 6:00 PM |
| Saturday: | 8:00 AM – 5:00 PM |
| Sunday: | 10:00 AM – 4:00 PM |
Location & routing
Reviews
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Lynwood Mahaney from Google
(December 13, 2018, 3:17 pm)Very helpful staff
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Lynwood Mahaney from Google
(September 14, 2018, 5:00 pm)Very helpful
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Emily Burtnik from Google
(January 11, 2018, 3:05 am)Friendly and helpful staff. Been here a few times. Helped me change my wiper blades in the rain!
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Jason Surette from Google
(November 14, 2017, 3:53 pm)Great staff, friendly and helpful.
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Dereks Version games from Google
(February 16, 2017, 9:33 pm)This is an update to a previously not so great review,
🏴 Flag as inappropriate
recently i purchased a full brake set for my car. got halfway through the job only to find pads that were wrong. now i was a dummy and lost my receipt. queue the return fiasco. i was refused service for lack of receipt with no options for what i could do.
i will say this, IT WAS POLICY the employee was only doing things by the book, they weren't nessecarily wrong in that.
however the policy is either outdated or it is definitely not a policy that serves the customer,
now the resolve
after calling Napa head office i got a call back from Tim the sackville store manager, we discussed what happened and the problems with the policy, it was a very frank and reasonable discussion. he found my receipt in the system and arranged for me to do my exchange to ensure i got back on the road. believe me it is very much appreciated!
more importantly it turns out that the brakes in that box didn't belong on that box, the staff had picked the correct part number from the shelf but maybe the manufacturer made an error in packaging?
shout out to Brian the sales staff that served me both times, he follows the rules and is a good employee for it!
anyway 4 stars they owned up to the issue and fixed it for me! I'll update to 5 stars when i see an update to the aging return policy!
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