1000 Islands RV Centre

Huge selection of trailers and best of all they leave the doors unlocked so your free to browse until your ready to get a salesman. When we decided on a few models we got a salesman and he was just great. He never pushed on any one product and made the negotiation process so easy. Actually the overall process as a whole was so simple and went incredibly smooth. On delivery day, the orientation is very informative and they cover and answer everything about the trailer. We never felt rushed and although this being our first travel trailer and it being budget friendly, they treated us like we were buying a luxury class rv. If and when we decide to go bigger and better, we'll definitely head straight back there.

We purchased a Northern Spirit by Coachman earlier this year and picked it up the beginning of April from a different dealer in St.Thomas. Been using it to travel around while we have the opportunity and came across our furnace not wanting to work anymore. We called our dealer to rectify the issue and were advised to contact an Rv Care dealer that was closest to us which happened to be this location. Luckily we got an appointment within 2 days due to the time of year/season. When we got there after our long treck the service staff made the experience worth it. They were courteous and helpful with the issue at hand, had someone go out to fix the problem and within an hr. Or so we were ready to hitch up and leave!! Near or far, it's worth the trip to Gananoque!

Excellent service. Friendly and helpful staff.

Purchased this RV on September 21, 2018 and gave a large cash downpayment. At this time I made it clear that we would not be operating the unit until the spring of 2019 and asked if the dealership would store it for the winter and that the 7/11 warranty not start until April of 2019. The salesman agreed to do this.

Satisfied, we were directed to return October 12, 2018 for a familiarization and pay the balance. Subsequently, we attended and paid the remaining amount. During the checkout the person demonstrating the unit damaged it, thus requiring repair. Other deficiencies were noted and the service department gave me a completion date of mid November. We were contacted on November 19 by the Service Department saying that the unit was ready. We had purchased a cover from the dealership and I went out and removed the batteries. On November 20 the unit was covered.

During all of this the staff was helpful and no problem aside from the damage done during the demonstration. The problem that I have is that the warranty began to roll on October 12, 2018, contrary to what we were told, and will expire approximately one month after we get it out of storage. I was told by the Business Manager that I never should have been promised this and there is nothing that they can do. I paid over $50,000.
Update: January 11/2019 Issue resolved. Coverage to begin when unit leaves the property. Very satisfied.