Prestige Moving & Delivery

Prestige movers are fantastic. They took (most of) the stress of me moving from London to Kitchener. Shabir and his team are so kind, courteous, efficient and polite. I couldn’t have asked for a better team. They wrapped all my furniture, moved my plants gently, and stacked all my boxes where I wanted them. Highly recommend. They get all the stars.

We bought a 2-piece sectional and this was the 3rd party delivery company for the furniture store. I would give 5 stars on navigating this large item down the basement stairs and around a tight corner with no damage inside the home. However, there was significant damage to our garage-house entry door with torn weather-stripping and gouging in the wooden door frame. I take blame for not measuring the dimensions and removing the door ahead of time, but I would think that if you're trying to pass a couch through a space and it doesn't fit, you back up and ask to have the door removed to create some more space, rather than trying to ram the couch through repeatedly. I actually asked them to stop a couple times and back up, so that I could remove the door first as I was worried there was going to be damage to the door frame or couch. I think the damage was a result of miscommunication (language barrier) with fault on both sides. Ultimately, Shabir arranged for someone to come the following day to replace the weather-stripping and fix the frame. Once I put a new coat of paint on, it will be good as new again. So, all in all, good customer service in the end and I would likely recommend this company, with the warning to make sure there is clear communication about your expectations.

Great service and kind staff. My elderly parent moved and they took their time, helped her get setup in the new place, and made it a great experience. I'm very grateful to the company.