Category: | Insurance agency, Point of interest, Establishment, |
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Address: | 4850 Dorchester Rd, Niagara Falls, ON L2E 6N9, Canada |
Postal code: | L2E 6N9 |
Phone: | (905) 356-3362 |
Website: | http://www.fenainsurance.ca/ |
Monday: | 9:00 AM – 5:00 PM |
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Tuesday: | 9:00 AM – 5:00 PM |
Wednesday: | 9:00 AM – 5:00 PM |
Thursday: | 9:00 AM – 5:00 PM |
Friday: | 9:00 AM – 5:00 PM |
Saturday: | Closed |
Sunday: | Closed |
Jack and his staff treat you like family!!
For all your insurance needs - highly recommended!
Honestly, I can’t believe the lengths these people will go through to make sure I am happy. I have been with Fena for years and let me just be honest by saying I am not the easiest person to get along with I am a super picky, money pinching, crazy impatient kind of person and when I don’t get exactly what I want, I can be kinda rude. Lol that’s horrible, but true.
That said...
George M. Is my producer and Rebecca Q, is my Customer Service Rep (CSR) and let me tell you... you will not be sorry giving these people a call. I cannot tell you the number of times I wanted to change my policy, add a car or remove a car, add different kinds of insurance or remove it. If I had a question about how an insurance company works, or just wanted a little insight (“So, strange question but hypothetically speaking...” lol) not only did I always get a response it was so prompt and so genuine. Working with Rebecca has not only been a pleasure but raises my standards of anyone else I will ever speak with when it comes to any kind of insurance, and let me tell you, that bar will probably never be met by anyone else. When you call, (and you’d be insane not too) I’m sure everyone is trained the same, but I would highly recommend Rebecca, you will not be sorry. I have also spoken with George when I have done my renewals and changes, and he’s like an encyclopedia of insurance. He will literally give you all you want to know and more to give you the very best answers to your problems or questions.
Have I mentioned how extremely accommodating they have been lol. I am an email person, it’s my number one source of communication (probably best for my personally type lol) but it makes everything so much quicker and easier and literally relieves the stereotypical stress of getting vehicles on the road and I know personal Rebecca walks me through it FLAWLESSLY.
Honestly, you won’t regret giving them call. Or even just an email! This is Rebecca’s rquesnel@fenainsurance.ca.
You’re literally wasting time anywhere else.
I have referred a number of clients to Ray Pelletier at Fena Insurance. He has responded to inquiries and handled insurance applications in a timely fashion and provided them with excellent advice. He provides an expert opinion and recommends insurance packages that fit their needs.
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