VitalAire Healthcare

I like the variety of options they have here for you. Everybody is nice here and this is why I'm giving it 2 stars...

The issue is with this customer experience rep Elsa. She doesn't bother to help, give info on products or suggest anything. She barely talks to you and wants to shorten the conversation by being cold and non-responsive It feels that she really doesn't like being around customers and she's the only one that is always available to see you, everybody else's schedule is always full. I had to schedule for mid April in January to get someone else.

VitalAire really need to retrain Elsa on her attitude toward customers and customer service.

The other item that might be important to you is direct billing, they don't have it here.

Overall, if you know what you are going to buy and just want to check out masks this place is great.

Update: Their manager called me and offered a discount and a much sooner appointment which I took her offer, however I didn't end up going in due to an emergency but this goes to show you that she did care about her customer's experience.

Again, if you're going here, my experience with Elsa over the past 3 years and 5 different visits have been consistently bad.

To end on a positive note, everybody is nice here and they have alot of masks here, they also are up to date with new stuff. You'll get what you need here!

I had some questions about CPAP and sleep apnea and our neighbour suggested we call Vital Air Mississauga because he's been very happy with them. I phoned about a week ago and was directed to someone who was super helpful and seemed very knowledgable. She took the time to listen and ask questions, which was really appreciated. I would recommend Vital Aire.

My grandfather was at vitalaire a few weeks ago and was set up with a loaner machine. The staff here were very friendly and so knowledgeable! They made me and my grandfather feel at ease throughout the entire process and were happy to answer any questions we had.

Service excellent, polite, courteous and efficient. Highly recommended.