EMCO Guelph

I have on order 2 taps..one came in on time and the other the date has moved 3 times. I don't blame Emco for the manufacturers delays. However my rating has to do with service from Emco. I have to keep chasing them for updates. Last I heard the one tap should be in last Friday and haven't heard from them and have no idea when it is coming. I had to have my plumber come 4 times because of misinformation so it is costing me way more than I budgeted for. I would have preferred to be contacted on the date expected and told the next expected delivery date with continual follow ups. Hopefully they can improve and exceed customer service in the future.

Great customer service

Had a major water leak in shower. With no hardware stores open. Took a drive by and saw they where open for contractors. Took a chance and explained my situation. They asked me to stay outside?and the young lady did everything she could do to help me. She got me all the right parts. I just want to express my thanks for the help.?

I recently had the best customer service ever dealing with Michelle at Emco Guelph. When her efforts hit a wall her help went so far as to refer me to her supplier who spent about 20 minutes helping me through my difficult problem.
Unfortunately their efforts did not end in a sale but I would recommend Emco Guelph to anyone seeking plumbing supplies.
GOOD PEOPLE!!!

Absolutely outstanding service and incredibly knowledgeable! Had the part I needed in stock and covered under warranty. They had closed their parts department for the day but the kind lady in the showroom called over and had them open back up for me. Highly recommend!